‘Worst ever KFC experience’, ‘inedible fries’ and ‘soggy chicken’ are among the damning reviews for the fast food restaurant listed as the lowest rated eatery on Tripadvisor for Worcestershire.
The KFC Evesham on the A46 was criticised for its value for money, state of the food being served and for repeatedly getting orders wrong.
Diners visiting the takeaway and dine-in service at Twyford Services in Twyford, next to Evesham Valley shopping complex, were not left impressed by the Colonel or his famous fried chicken.
The fast food restaurant was the first KFC to be built in Evesham in 2018 and among the seven reviews left to date, six rated it ‘Terrible and one was a slightly better with ‘Poor’.
Customer Andy visited this month and said: “I’ve now visited three times. Each time the order has been incorrect. First time, burger was missing. Second time, drink. Last night, all the sides were wrong. How hard can it be to take an order, collate it and then check. I won’t be back.”
Another unhappy diner called it a “waste of money”, adding: “Not had a KFC for a long time but just fancied one after visiting the valley. The chicken was soggy and almost cold and the fries were inedible! Avoid!”
While reviewer Tracey said it had been her “worst ever KFC experience” during her stop-off at 9.45pm one evening: “They took my order and then two minutes later said there’s no burgers,” commented Tracey.
“It was so obvious they just wanted to get the place cleaned up and ready to go home as that was what they were doing.
“A lorry driver came in hungry and the woman’s attitude to him was appalling, he asked her about all the chicken that was just sitting there on display and her quick reply was “there’s not enough for what you want”, so unhelpful and no manners. The lorry driver walked out in disgust and hungry.
“This, in my experience, is the most unprofessional KFC I have ever visited!”
The Evesham KFC is listed as the worst restaurant out of 62 in Evesham and is the lowest rated for Worcestershire out of 1002 restaurants with reviews with an average one out of five.
When the application to build the KFC on the outskirts of Evesham town centre went into Wychavon District Council, its planning committee were split.
Four members voted to approve the scheme, four voted against, and five abstained but, as chairman of the committee, Councillor Tony Rowley voted to approve the application.
A KFC Spokesperson said: “This certainly isn’t up to the Colonel’s high standards and we’re sorry to see these reviews. Our Evesham team has been working hard to get up to scratch and improve our guests experience. We always encourage our fans to get in touch when things don’t go to plan so we can make it right.”
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