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I took a popular LinkedIn Learning course on emotional intelligence — and it completely changed how I talk to my coworkers

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  • Developing Your Emotional Intelligence is an online course offered on Linkedin Learning. 
  • It teaches you how to build EQ to reach career goals and facilitate strong relationships.
  • I signed up and learned how to enhance my communication and relationship-building skills.

Emotional intelligence (EQ) can deeply enhance our personal and professional lives, helping us do everything from navigate complex social situations to manage relationships with people who are different from us. 

It’s no surprise then, that Developing Your Emotional Intelligence, an online course available through LinkedIn Learning, has garnered over 800,000 enrollments. Taught by Gemma Leigh Roberts, a chartered psychologist and founder of the Resilience Edge framework, the course became one of the top five most popular courses on Linkedin Learning by 2020.

Throughout the course, Roberts explores the four factors behind EQ – self-awareness, self-management, social awareness, and relationship development – to offer learners science-backed strategies for understanding their emotions and being empathetic when communicating with others. 

As someone who’s interested in learning more about psychology and science-backed mental wellness strategies, this course really caught my attention as it not only focuses on individual wellbeing but also on optimizing your day-to-day performance at work (whether you work on a team or as a solo freelancer).

I took a popular LinkedIn Learning course on emotional intelligence — and it completely changed how I talk to my coworkers

This subscription offers over 16,400 LinkedIn Learning courses in 7 languages taught by credible industry experts and 60+ new courses added every week. After the trial, the subscription fee is $29.99 per month (monthly) or $19.99 per month (annually).

To access this course, you need a Linkedin Learning subscription. LinkedIn Learning is considered a premium service and has a subscription fee of either $29.99 per month (monthly) or $19.99 per month (annually). You can also try a free 30-day LinkedIn Learning trial. Once you complete the course, you will get an optional certificate to display on your LinkedIn profile.

You can take the course here. Or, keep reading for an overview of what to expect and a firsthand review of the online course. 

What to expect from the course

LinkedIn Learning Developing Your Emotional Intelligence



LinkedIn


Developing Your Emotional Intelligence covers the following topics in an estimated time frame of five weeks:

  1. Understanding Emotional Intelligence
  2. Being Self-Aware
  3. Managing Yourself
  4. Social Awareness
  5. Managing Relationships

Each section includes video lectures and a chapter quiz to test your understanding of the content. It takes about five weeks to officially finish the course, but since it’s self-paced, you can technically complete it in a week or even a few longer sessions. 

3 Things I Loved About Developing Your Emotional Intelligence

1. Roberts uses real-life, relatable situations to explain different psychological tools. 

Gemma Roberts in LinkedIn Learning's Developing Your Emotional Intelligence course



LinkedIn Learning


When watching Roberts’ lectures, I found myself relating to a lot of the situations. She analyzes common issues in our personal and professional lives, emphasizing how they could have been averted by understanding our emotions and being empathetic when expressing them to others. Many of the quizzes also focus on applying the psychological concepts to realistic scenarios, which is extremely helpful in remembering how to use EQ in real life. 

One of the examples is how two coworkers get into a conversation that eventually grows into a heated argument. Roberts says that if you want to change the way you react emotionally, start by accepting your past behavior and using that to define how you want to behave and react in the future. She identifies it as a learning curve that takes conscious practice but once you have it, you’ll be able to control your emotional reactions even in a contentious moment. 

2. You learn real tips for practicing empathy every day. 

LinkedIn Learning's Developing Your Emotional Intelligence course



LinkedIn Learning


Putting yourself in someone else’s shoes sounds a lot easier than it actually is, but it’s so crucial: The course emphasizes that the ability to empathize with others is a key predictor of emotional intelligence — and, subsequently, strong relationships with other people.

Just like any other skill, cultivating empathy takes practice. Roberts breaks it down into two steps. One, she says, is to ask the other person questions to learn how they’re processing the situation or the impact it’s having on them. If you don’t have the opportunity to ask questions, you can also take a step back and imagine the possibilities of how they may think and feel. 

The other step is to offer support and understanding — without assuming you have the answers the other person requires. You may not be able to solve the situation or change it for them, but it’s important that the person knows that you’re actively listening and trying to understand them.

3. The course teaches you how to collect and handle honest feedback to build stronger relationships.

LinkedIn Learning's Developing Your Emotional Intelligence course



LinkedIn Learning


Roberts addressed how we often wonder about how others view and think about us, which resonated with me; when I’m working in a team, I always wonder if others understand my approach and intentions. Roberts says that the key to understanding how others perceive you is to ask for their feedback. 

Feedback can go two ways: The fear of receiving negative responses can influence your emotional reactions and self-esteem — or, you can appreciate and use feedback to grow. If you want to get feedback, Roberts promotes a review-refine-repeat process, where you review how you’re perceived, refine and make tweaks to make sure you come across in an empathetic way, and repeat the process again and again. 

I recently took Roberts’ advice and asked a few of my colleagues for feedback on a group project for work. The main feedback I received was that sometimes, I prolong conversations so much that I don’t get to the point quickly. While this may be okay for informal banter, it can really hold up the team when it comes to important business decisions. I now practice being more concise and impactful in my communication so I can make this into a habit. I found that doing this not only impacted my EQ, but helped me become better at building relationships and communicating effectively.

The bottom line

Gemma Roberts in LinkedIn Learning's Developing Your Emotional Intelligence



LinkedIn Learning


Even though I did not know much about EQ prior to this course, I was surprised by how much I learned over the few weeks. This class doesn’t just teach you how to develop your EQ – it also shows you how to strengthen your connections and feel more satisfied with your day-to-day life. By the end of the course, you’ll be able to identify what EQ is and how to achieve it with research-backed psychological tips, such as managing your mindset and becoming more empathetic. Personally, it’s helped me strengthen my relationships and ask for feedback to grow.

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