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Reddit user shares infuriating conversation with Centrelink assistant while making claim

Aussie shares infuriating interaction with Centrelink’s customer service after trying to enquire about a claim – and it strikes a chord online

  • Reddit user shared series of messages they had with a Centrelink assistant
  • The assistant replied ‘Sorry. I’m not able to help with that’ to all of their questions
  • Centrelink recipient shared conversation online with one labelling it ‘pathetic’  


An infuriating series of messages from a customer service assistant has exposed the struggles many Australians face when trying to get through to Centrelink.

The conversation was shared to Reddit this week and shows a customer asking the assistant when their claim would be approved.

They were told the worker wasn’t able to help so the customer asked if they could be given a number to call Centrelink.

‘I’m sorry. I’m not able to help with that,’ the assistant replied.

The Centrelink recipient then asked to speak directly to another representative but was given the same answer.

An infuriating series of messages from a customer service assistant has exposed the struggles many Australians face when trying to get make a claim through Centrelink

‘Thank you, let’s leave it for now,’ the assistant wrote back before ending the conversation.

After sharing a snippet of the conversation online, many pointed out that it was an automated response on the other end and not an actual person – but said they should be able to at least provide some sort of help. 

‘That’s pathetic. At the very least, giving you a link to a contact page for Centrelink should be a basic and common enough thing that the bot would be able to deal with it,’ wrote one.

Another Reddit user who works for the government said they could understand why the customer received no help.

‘I have people who need to get through to Centrelink who sometimes get through to me at work instead and I try to find them the right contact number but that s**t is damn near impossible,’ they said.

‘Ah yes. Attempting to deal with Centrelink or MyGov is the quickest way to ruin your day,’ another commented.  

Some Aussies said they had no issues with the messenger system while others said it was better than being put on hold for hours on end.

Daily Mail Australia has contacted Services Australia for comment. 

Some Aussies said they had no issues with the Centrelink messenger system while others said it was better than being put on hold for hours on end (pictured Centrelink office in the Gold Coast)

Some Aussies said they had no issues with the Centrelink messenger system while others said it was better than being put on hold for hours on end (pictured Centrelink office in the Gold Coast)

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