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Google Outage Hits Gmail, YouTube. Alphabet Stock Holds Steady.

The company says all services have been restored.


Drew Angerer/Getty Images

Work-from-home Mondays are taxing enough, but an outage affecting several Google services, including Gmail, added more trouble for people operating from at-home offices.

The company said online that around 6:55 a.m. Eastern time, a problem left the majority of users unable to access services like Gmail, Google Docs, and Google Meet. The online-video platform YouTube was also affected.

A Google spokesperson said in an emailed statement that at about 6:47 a.m. Eastern time, Google experienced an authentication system outage for about 45 minutes due to “an internal storage quota issue.” That caused problems for services requiring users to log in. The spokesperson said the authentication system issue was fixed at 7:32 a.m. Eastern time.

“All services are now restored,” the spokesperson added. “We apologise to everyone affected, and we will conduct a thorough follow up review to ensure this problem cannot recur in the future.”

With millions of users stuck at home, connecting with co-workers and clients online, such outages have had a heightened impact on the workday. Last month, an outage disrupted a swath of major online businesses using Amazon Web Services, including Roku.

Still, such extended outages are newsworthy partly because they don’t happen very often. Gmail and related services have proven quite dependable amid the pandemic.

Shares of Alphabet (ticker: GOOGL) were up 0.2% around 10 a.m. Monday morning, implying investors didn’t make much of it. The S&P 500 index was up 0.9%.

Write to Connor Smith at [email protected]

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